Quality Management System (QMS)

Quality Management System (QMS)

In order for providers to enhance learning in South Africa and establish a framework of qualifications and standards that are relevant, credible and accessible, providers need a clearly described nature of operations within their organisation. A Quality Management System sees the integration of an organisation, its culture and environment and using management to align the mission, culture and working practices in pursuit of continued quality improvement. A QMS helps coordinate and direct an organization’s activities to meet regulatory requirements and improve its effectiveness and efficiency on a continuous basis.

A fully documented QMS will ensure that two important requirements are met:

  • The business systems of the organization are detailed. These should reflect the organisation’s internal and external operational requirements ensuring the efficient utilization of human, physical, technological and information resources. The business requirements form the foundation on which any organisation’s sustainability and growth is dependent.
  • The training systems that include development, delivery and evaluation of learning with a key focus on learners’ needs and requirements. These systems focus on the ability of the organisation to deliver and assess the desired education and training outcomes consistently.

The QMS template has 27 policies and procedures assists training companies to design their training quality management system in a QCTO/Seta-compliant and user-friendly way. The contents of these policies & procedures have passed accreditation site visits and audits of the various SETAs.

Policies and procedures include:

  • Internal quality assurance policy
  • Strategic management policy
  • Resource management policy
  • Financial management policy
  • Petty cash policy
  • Risk management policy
  • Health and safety policy
  • Administration policy
  • Human resources policy
  • Communication policy
  • Document and record management policy
  • Reporting policy
  • Registration & accreditation policy
  • Learning programme development, delivery and evaluation policy
  • Learner entry, guidance and support policy 103
  • Cat policy
  • Second language policy
  • Course delivery policy
  • Marketing policy
  • Offsite delivery policy
  • Policy on assessment and moderation
  • Recognition of prior learning
  • Appeals & disputes procedure
  • Certification policy
  • Evaluation and review policy
  • Management system review / internal audit policy
  • Impact assessment policy of the training programmes

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